Refund policy

RETURN & REFUND POLICY
Last Updated: [Insert Date]

Thank you for shopping with Urban Man Caves. Please read our Return & Refund Policy carefully, as many of our products are large, heavy, and shipped directly from the manufacturer. By placing an order, you agree to the terms below.

  1. ORDER CANCELLATIONS
    Orders may be canceled within 24 hours of purchase for a full refund, as long as the order has not shipped. If the order has already shipped, it will be treated as a return and will be subject to return shipping fees and applicable restocking fees.

  2. RETURNS
    Most items may be returned within 30 days of delivery if they are unused, in original condition, and in original packaging. To begin a return, you must contact us at support@urbanmancaves.com or 904-375-7471 for approval and return instructions. Returns cannot be sent to our office address.

  3. RETURN SHIPPING FEES
    Unless the item arrived damaged or incorrect, customers are responsible for return shipping costs, original shipping costs (including items labeled “free shipping”), and manufacturer restocking fees (typically 15%–30%, depending on the brand). These fees will be deducted from the refund amount.

  4. NON-RETURNABLE ITEMS
    Some items cannot be returned, including:

  • Used, installed, or assembled items

  • Clearance or final-sale items

  • Custom-made or special-order items

  • Items missing original packaging

  • Products marked “non-returnable”

  • Items not approved for return by Urban Man Caves or the manufacturer

  1. DAMAGED OR DEFECTIVE ITEMS
    If your item arrives damaged or defective, you must notify us within 48 hours of delivery. You must provide photos of the damage, photos of the packaging, a description of the issue, and your order number. Email this information to support@urbanmancaves.com. Failure to report damage within the required time may result in the claim being denied.

  2. WRONG ITEM RECEIVED
    If you receive the wrong item, notify us within 48 hours of delivery. We will arrange for the correct item to be shipped and provide instructions for returning the incorrect item at no cost to you.

  3. REFUND PROCESSING
    After the returned item has been received and inspected by the manufacturer, approved refunds will be issued to the original payment method. Refunds typically take 5–10 business days to process. All shipping and restocking fees will be deducted from the refund as applicable. You will be notified once your refund is processed.

  4. EXCHANGES
    Exchanges may be allowed on eligible items. Customers are responsible for return shipping, any price differences, and applicable restocking fees. Replacement items ship after the original item is received and inspected.

  5. FREIGHT DELIVERIES (LTL SHIPPING)
    Many items ship via freight. You are responsible for inspecting the shipment before signing. If there is damage, you must note it on the delivery paperwork or refuse delivery. Failure to note damage may result in the claim being denied.

  6. CONTACT US
    For returns, refunds, or questions:
    Email: support@urbanmancaves.com
    Phone: 904-375-7471